Creating emissions-free solutions for our customer’s
EcoQuip takes pride in our products. Our continuous improvement and customer-focus philosophy have priority status in the EcoQuip culture.
EcoQuip continues to provide after-sales and backup service supported by our expert service and maintenance team. Our team can provide a continuing service including:
On-going technical phone support.
We want to make sure that our customers receive expert technical advice when experiencing any issues on site.
Afterhours emergency.
Whilst we have confidence in our equipment’s performance, we still want our customers to have peace of mind that they can call 24/7 if there is a breakdown during critical works.
Product training if required.
Training can be provided above and beyond the delivery and commissioning of our equipment on site. It is important that our customers continue to know how to safely and effectively use our equipment which maximizes performance, creates efficiencies and prevents the loss of productivity.
Customer satisfaction program.
Continuous improvement is important to us. We like to keep in touch with our customers so that we are ready to assist if required. We value all feedback and recognise that our customers opinions are crucial for making our business better and most importantly, a better customer experience.
Automated email updates.
We make sure that our customers are informed or updated if and when there is any news regarding any equipment upgrades or further learnings.
In-House workshop and maintenance Team.
Our equipment is designed for easy critical component change out if there is ever a need to do so. We have full in-house capability of providing any spare parts that you may require throughout the duration of hire or conducting any minor/major repair work in a timely matter as required.
Easy maintenance scheduling program.
Apart from our customers responsibility to maintain the equipment during the hire period, we automatically schedule in routine inspections that come complimentary depending on the frequency of your hire duration.
National coverage footprint.
EcoQuip has business partnerships throughout the country, ready to assist to any after sales enquiry.
For more information, please call your EcoQuip representative. Alternatively, contact our customer service team on 08 9240 5037 or emails us at info@ecoquipaustralia.com
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